Support & FAQ

Get help with Testeen and find answers to common questions about security testing, vulnerability tracking, and reporting.

Frequently Asked Questions

What is Testeen

Testeen is a security testing workspace where teams manage audits, document vulnerabilities, attach evidence, and track remediation from discovery to verification.

What can I track in Testeen

You can organize audits by client and project, log findings with severity and impact, attach screenshots and HTTP evidence, generate reports, and follow remediation status.

Do I need to create an account

Yes. Creating an account allows you to manage projects, collaborate with teammates, and keep a secure record of audits and findings.

How does the AI assistance work

Testeen can transform raw notes into structured findings, propose remediation guidance, and help generate professional reports. You stay in control of final edits.

Can I collaborate with teams and clients

Yes. Testeen supports comments, status updates, and grouped workspaces so security and engineering teams stay aligned on priorities and fixes.

Is my data private and secure

We take data privacy seriously and protect your project data and evidence. For details, please refer to ourPrivacy Policy.

Can I export reports

Yes. Testeen generates client-ready reports with risk ratings and recommendations, so you can share results quickly and consistently.

Contact Support

Can't find what you're looking for? Our team is ready to help with audit setup, findings, reporting, or account issues. Fill out the form below and we'll respond within 24-48 hours.

Quick Help Options

Email Support

For non-urgent issues and general inquiries, email our support team directly.

support@testeen.com

Security Guide

Read practical guides on audits, findings, and reporting workflows.

View Guides

Troubleshooting

Find solutions to common technical issues and platform questions.

View Troubleshooting

Legal Resources